Shipping & Returns
Shipping
Orders ship within 7–14 business days (Monday–Friday, excluding U.S. federal holidays) from our fulfillment partner's warehouse. We ship to addresses in the United States. Shipping costs are shown at checkout, and you'll get a tracking email when your order ships.
If we can't ship your order within that window, we'll cancel it and refund everything you paid, including shipping.
Please double-check your address at checkout. If you spot a mistake, email us right away and we'll try to fix it before your order ships.
Cancellations
Email us with your order number. If your order hasn't been processed yet, we'll cancel it and refund you in full. Once it's processed, it's handled as a return.
Returns
We accept unopened items in their original sealed packaging within 14 days of delivery. Email us to start a return and we'll send instructions. You pay return shipping, and a 15% restocking fee applies. Opened items can't be returned. You’re entitled to a written copy of this refund policy on request. Email support@regenerationgamesny.com.
Damaged, missing or incorrect items
Email us within 3 days of delivery with your order number and photos. We'll send a replacement or refund you in full, including shipping, with no restocking fee.
Refunds
Refunds go to your original payment method within 7 business days of approval or cancellation. Your bank or card issuer may take a few extra days to post the credit.
Exchanges
We don't offer direct exchanges. Return the item and place a new order.